FAQ


Q: WHAT IF I PUT THE WRONG SHIPPING ADDRESS ON MY ORDER?

A: If you accidentally shipped your package to the wrong address we can cancel your order and change the shipping information if your product has not left our facility. If you package has already shipped please visit our carriers website here. They will be able to "intercept" your package and deliver it to the right location. 

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy for complete details.

Q: HOW LONG DOES SHIPPING TAKES?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 25 business days. For International orders, please allow up to 30 days.

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.